RETURNS

RETURN POLICY

 

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds and exchanges subject to the following conditions:

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered and unwashed. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

REFUNDS

Full-priced items are eligible for a full refund.

FULL-PRICED

Full-priced items are eligible for refund or exchange.

SALE ITEMS

Sale items or items purchased during a sale event are only eligible for an exchange.

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe.

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Koo' takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Koo'.

PROCESSING TIME FOR RETURNS

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed. 

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team koo.apostrophe@gmail.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.